Cancellation policy

Withdrawal by the landlord

1. If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the landlord, the landlord shall be entitled to withdraw from the contract.

2. Furthermore, the landlord is entitled to withdraw from the contract for objectively justified reasons, for example if - force majeure or other circumstances beyond the landlord's control make the fulfillment of the contract impossible - accommodations and events are booked under misleading or false information about essential facts, e.g. the customer or purpose, which can be important in this case the identity of the customer, the ability to pay or the purpose of the stay; - if the landlord has reasonable grounds to believe that the accommodation and/or event could endanger the smooth operation of the business, the security or the public reputation of the landlord, without this being attributable to the landlord's sphere of control or organization.

3. The landlord must immediately inform the customer of the exercise of the right of withdrawal.

4. In the event of a justified withdrawal by the lessor, the customer shall not be entitled to compensation.

Cancellation by the customer

1. Cancellations must be made at least in text form.

2. In the accommodation sector (lodging), the following applies to cancellations by the customer:

a) The landlord grants the customer a free right of cancellation up to 30 days before arrival. Cancellations made within this period will incur the costs listed under Section V. 2.b). This also applies to early departures.

b) For cancellations between 30 and 15 days prior to arrival, 50% of the room rate will be charged. This also applies to early departures. For reservations made in conjunction with bundled services (offers), we charge 60% of the agreed offer price.

c) Cancellations made between 15 and 0 days prior to arrival will be charged 100% of the room rate. This also applies to early departures.

4. The customer reserves the right to prove that the damage is less than the amount of the damage, and the lessor reserves the right to prove that the damage is greater than the amount of the damage.